Since 1858, Macy’s has been selling premium merchandise to its customers.  Known for fabulous events such as the Macy’s Thanksgiving Day Parade, Macy’s is a company that strives to go above and beyond ordinary customer service.  “The Great American Department Store” offers its customers unique merchandise that they can’t purchase anywhere else, as well as a shopping experience that cannot be beat.

Macy’s Interview Tips

Macy’s is a company that has built its 153-year history on fantastic customer service.  Follow these interview tips to help you make a great impression.

Tip # 1.Arrive to your interview a few minutes early.  Macy’s is a well-established company who hires reliable people to represent them.  Showing up late to an interview is a poor way to start the interview process.

Tip # 2.Research the Macy’s mission statement and business philosophy.  Knowing what the company stands for, and figuring out if you are a good fit for their culture will help you determine whether or not you are a good fit for the company.

Tip # 3.Smile and make eye contact throughout the interview.  The hiring manager should be able to picture you as a Macy’s employee, so you should treat him like you would treat one of your customers.

Tip # 4.Brainstorm a list of reasons why you want to work for Macy’s. In addition, Brainstorm a list of qualities you believe you have that would be attractive to a company such as Macy’s.

Macy’s Interview Questions

Macy’s is a retail company that focuses on customer service.  You can expect the interview questions to reflect this fact.

  • Why do you want to work for Macy’s?
  • On a scale of one to ten, how important do you feel customer service is to the shopping experience?
  • How do you feel your prior work experience prepares you for a career with Macy’s?
  • Would you be comfortable approaching a customer and asking what she is shopping for?
  • Would you be comfortable suggesting items for a customer to purchase?
  • How would you deal with a difficult customer?
  • How do you close a sale?

Macy’s Interview Process

To apply for a job with Macy’s, you must first complete and submit an online application.  This application asks for your personal information as well as prior work experience and educational background.  If your application is attractive to a hiring manager, you will be notified via e-mail that they would like to schedule an interview.  The interview process begins with a one-on-one interview with a hiring manager.  Depending on how that interview goes, you will be called back for a second interview with another hiring manager.  The hiring managers should be in contact with you within a week or two if they choose to offer you a position with Macy’s.

Macy’s Interview Attire

What to wear to an interview at Macy’s is a very important decision.  In order to make a good first impression on the hiring manager, be sure to dress appropriately.

What to Wear

Appropriate interview attire for a job at Macy’s is business casual.  As Macy’s is a retailer that touts high-fashion items, be sure that whatever you wear is up to date with the current fashion trends.

What to Bring to the Interview

It is a good idea to bring a copy of your resume, as well as a pen and notepad, to your interview.

Macy’s Positions

Macy’s hires for a variety of positions, including sales associates, cashiers, store managers, department managers, stock clerks, receiving personnel, and customer service representatives.  Please take note that this is not an exhaustive or all inclusive list.



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