Ross is one of the leading off-price retailers in the country, with over 1000 stores throughout the United States.  Founded in California in 1982, Ross has grown to become a Fortune 500 company, as well as a fixture on the S&P 500 and the Nasdaq 100.  Ross is committed to diversity, and believes the important part of a person is their ability to perform a job—not their background.

Ross Interview Tips

Ross offers job opportunities at every level, from store associates to corporate executives.  Regardless of your goals, the following interview tips will help you prepare for a successful interview.

Tip # 1.Research Ross’s business philosophy and mission.  Find out what they expect of their employees, and reflect on which traits you possess that would make you an ideal candidate.

Tip # 2.Have a friend ask you practice interview questions during the week leading up to the interview.

Tip # 3.During the interview, smile and make eye contact.  Ross is a company that prides itself on friendly service, so having a friendly demeanor during the interview will be beneficial.

Tip # 4.At the conclusion of your interview, be sure to thank the hiring manager for taking the time to discuss the opportunity to work for Ross with you.  Exhibiting common courtesy in an interview situation will let the hiring manager know you will be a courteous employee.

Ross Interview Questions

The interview questions you can expect at Ross will cover everything from past work experience to behavioral assessment questions.

  • How do you feel about missing work?
  • What is the main goal you want to achieve as a result of working for Ross?
  • How dependable are you?  Rate yourself on a scale from one to ten.
  • How would you handle a situation in which you are dealing with an angry customer?
  • What is your definition of customer service?
  • How would you respond if a customer asked you for a discount?
  • Tell me about a time a customer came to you with a problem.  How did you fix it?

Ross Interview Process

In order to begin the interview process at Ross, you must first complete and submit all of the required paperwork to a Ross store.  If you are selected for an interview, you will be contacted by a hiring manager to set up a time to meet.  The meeting will be one-on-one, and will involve questions pertaining to customer service, availability, and prior work experience.  It is very important to answer all questions honestly and to the best of your ability.  In many cases, the hiring manager will offer a position at the end of the interview.

Ross Interview Attire

Ross hiring managers want to have professional people working for them.  Keep this in mind when you are deciding what to wear to your interview.

What to Wear

For your Ross interview, it is appropriate to wear business casual interview attire.

What to Bring to the Interview

You are not required to bring anything to your interview, but it is good to have a copy of your resume with you.

Ross Positions

Ross typically hires for the following positions: area supervisors, buyers, managers, customer service representatives, stock room associates, and sales interns.  Please note that this is not an exhaustive or all inclusive list.


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